Exchange Policy

100% MONEY BACK GUARANTEE
| NO QUESTIONS ASKED

Returns

We believe in the Islamic value of the business with HONESTY. If you want to return our product that means there is some reason for sure. Our mindset is that why would a customer lie for a mere product of a few hundred rupees.

We respect your decision and return your money!

To complete your return, we require a receipt or proof of purchase.

Kindly email support@yesonline.pk with your order number or Whatsapp/Call +92 3000 111 937. Make sure that you make your decision in 2 days of receiving your order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will proceed with your reimbursement as soon as possible. Our customer support representative will call you to take your details for your reimbursement. You can also opt to get an instant CODE and shop at our store with the same amount and choose some other product whenever you want.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your Junk email folder.
Then contact our online customer support team, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@yesonline.pk or 03 000 111 937.

Exchanges

We provide exchange service same as return. NO QUESTIONS ASKED!. If you need to exchange it for the same item, send us an email at sales@yesonline.pk and send your item to: 19-D1, GULBERG III Lahore PK 54000.

Shipping

To return your product, mail your product to the following address: 19-D1, GULBERG III Lahore, Pakistan PK 54000.

We provide free returns within Pakistan. However, you will be responsible for paying the shipping costs of returning your item if you are outside Pakistan. Shipping costs are non-refundable.